Privacy Policy
Sumner Creative, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website (sumnercreative.com), book services, or otherwise interact with us.
By using our website or services, you agree to the practices described here.
1 Information Collection
We collect the following types of information:
When you use our services, you may provide:
• Name
• Email address
• Phone number
• Booking details (service type, date, time, duration)
• Billing information (processed securely via our payment provider)
• Notes or requests you include during booking or communication
1.1 Information Collected Automatically
Some data is collected automatically to give insight on how poeple use our website. This information is never sold.
The following information may be collected when you visit our website:
• IP address
• Browser type and version
• Pages visited and time spent
• How you found our site (e.g., search engine, referral)
• Cookies and tracking data (see Section 11.8)
1.2 Lawful Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your personal data under one or more of these lawful bases:
Contract:
To provide the services you request (e.g., bookings).
Consent
When you opt-in for marketing or cookies.
Legal obligation:
When required by law (e.g., tax records).
Legitimate interest:
To improve our services, prevent fraud, and protect our business, provided your rights are not overridden.
1.3 How We Use Your Information
We use your data to:
• Confirm and manage bookings
• Communicate with you about appointments and updates
• Send reminders or follow-ups about services
• Respond to inquiries and provide support
• Process payments securely
• Improve our website and services
• Send occasional marketing messages if you’ve consented
• Comply with legal and tax obligations
2 Sharing Your Information
We do not sell your personal information and will never sell your personal information.
There are certain situations where your information may be shared. These situations are restricted to legal and good faith uses.
2.1 Information Sharing
Service providers
Payment processors, scheduling tools, email platforms, and IT support, who process data on our behalf.
Legal requirements
If required by law, regulation, or court order.
Business transfers
In the event of a merger or sale of our business, data may transfer to the new owner under strict confidentiality.
3 Data Transfers Outside the EU/EEA
If you are located in the EEA, your personal data may be transferred to the U.S., where Sumner Creative is based.
We ensure such transfers comply with GDPR by using:
Standard Contractual Clauses approved by the European Commission
Other safeguards where required by law
3.1 Data Retention
We retain your personal data only as long as necessary for:
• Fulfilling the purposes in this policy
• Providing services
• Meeting legal or tax obligations
• When data is no longer needed, we securely delete or anonymize it.
4 Your Rights Under GDPR
If you are in the EEA, you have certain rights in regards to your data.
Access
Request a copy of the data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your personal data (subject to legal limits).
Restriction
Ask us to limit processing of your data.
Portability
Request transfer of your data to another provider.
Objection
Object to processing based on legitimate interest or direct marketing.
Withdraw consent
If processing is based on consent, you can withdraw it anytime.
To exercise these rights, email lorraine@sumnercreative.com with your request.
We will respond within 30 days as required by GDPR.
4.1 Cookies & Tracking
We use cookies to:
• Improve site functionality
• Analyze site traffic
• Provide booking and account features
• Personalize your experience
4.2 Your Choices:
You can accept or reject non-essential cookies via our cookie banner.
You can also disable cookies in your browser settings.
Essential cookies (needed for bookings and security) cannot be disabled.
Note: Rejecting cookies may limit certain site features.
5 Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect their data.
If we discover data from a child under 13, we will delete it immediately.
6 Data Security
We take strong measures to protect your personal data:
• Encrypted storage where appropriate
• Secure third-party services for payments and scheduling
• Limited access for authorized staff only
• Regular security reviews
However, no method of transmission over the internet is 100% secure.
We cannot guarantee absolute security, but we make every reasonable effort to protect your information.
7 California Residents (CCPA)
If you live in California, you have additional privacy rights:
• Request disclosure of what data we collect and how it’s used.
• Request deletion of your data, subject to legal exceptions.
• Opt out of the sale of your data (we do not sell personal data).
• Be free from discrimination for exercising privacy rights.
To make a request, email lorraine@sumnercreative.com.
8 Third-Party Links
Our website may link to other websites.
We are not responsible for the privacy practices or content of those sites.
We recommend reading their policies before sharing personal data.
9 Changes to This Policy
We may update this Privacy Policy from time to time.
When we do, we’ll post the new version on this page and update the “Last Updated” date.
If changes are significant, we may notify you directly by email or website notice.
10 Contact Us
If you have questions, concerns, or requests about your data or this policy, contact us.
To contact Sumner Creative, use the following methods:
• Sumner Creative, LLC
• Website: https://sumnercreative.com
• Email: lorraine@sumnercreative.com
• Phone: 509-368-4201
10.1 Complaints
If you are in the EEA and believe we have mishandled your data, you have the right to file a complaint with your local Data Protection Authority (DPA).
11 Last Updated Date
September 26, 2025 9:48 AM